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Terms & Conditions

By purchasing any products or services from us you agree to the below terms and conditions.

1. Our Contract

1.1 These Terms and Conditions govern the supply of goods & services sold by Chandelier Group UK Ltd 

(No. 14052796). ("we" and "us") to the customer ("you") and constitute the entire and only agreement between us in relation thereto.

1.2 All orders placed by you are on the basis of these Terms and Conditions and are subject to acceptance by us by delivery of the goods and services to you at which point a legally binding contract is constituted between us. The processing of your payment and acknowledgment of your order does not constitute legal acceptance of your order.

2. Price & Payment

2.1 The price payable for the goods you order is as set out on our web site at the time you place your order.

2.2 We reserve the right to change the price of commodity goods, due to market conditions but we will confirm the prevailing price with you before accepting your order. We are not obliged to accept your order for such goods and may decline it or limit the order quantity.

2.3 Occasionally an error may occur with our web site and goods may be incorrectly priced in which circumstances we will not be obliged to supply the goods at the incorrect price.

2.4 We must receive payment for the whole of the price of the goods you order, and any applicable charges for delivery, before your order can be processed unless we have agreed otherwise in advance in writing.

3. Delivery & Title

3.1 We will deliver the goods in accordance with your order usually within the stated delivery time in section 3.5 but certainly within 60 days. In the unlikely event that we do not make the goods available to you within 60 days of accepting your order you will have the option of cancelling your order by notifying us accordingly prior to delivery. Before placing your order, please check our delivery options to ensure that we can deliver to your address. A valid signature will be required on collection or delivery. In the unlikely event that you have not received all the goods within the stated delivery time, you must notify us immediately. You must not schedule or commence any installation work until after you have received your order and checked all the goods for any defects or missing parts.

3.2 For reasons of health and safety and to avoid any property damage, most ‘Big Crate’ items can only be delivered to the exterior of a ground floor location at the delivery address. You must therefore make your own arrangements at your own risk if the relevant item needs to be transported from the delivery location. We will not provide any unpacking, installation or fitting services upon delivery unless otherwise agreed by us.

3.3 You must do all that you reasonably can to enable delivery to take place at the given time and place. If you delay delivery, or delivery fails because you have not taken appropriate steps, we will try to arrange for an alternative delivery date within 30 days of the failed delivery. If delivery fails as a result of circumstances within your reasonable control, the cost of any re-delivery shall be borne by you..

3.4 Without prejudice to Clause 3.3, upon delivery of the goods to you, the goods shall be at your risk. In spite of delivery having been made, title in the goods shall not pass to you until you have paid the price for the goods in full and no other sums whatsoever shall be due to us from you. Until title in the goods passes from us, you shall hold the goods on a fiduciary basis as bailee and shall store the goods at your own cost separately from all other goods in your possession and marked in such a way that they are clearly identified as our property.

3.5  Delivery Schedules by Product:-

Candelabras 3-4 weeks.
Chandeliers 6-8 weeks.
Wall-lights 6-8 weeks.
Special Orders - Will be accurately quoted at the time of order placement.

Please treat this delivery schedule as a guide.

Some products depending on the type of decoration do take a little longer.

We will be happy to confirm accurate delivery times if required.

4. Availability

While we Endeavour to hold sufficient stock to meet all orders, if we have insufficient stock to supply or deliver the goods ordered and paid for by you, we may supply or deliver a substituted product or refund you the price paid for such goods as soon as possible and in any case within 30 days.

5. Product Cancellation & Returns

5.1  You may cancel your order by giving us notice of cancellation within 30 days of the date of delivery to you or collection. Such notice may be given by, mail, fax or email. If you are cancelling because of any problem with the goods, please notify us of the problem at the time of cancellation.

5.2  On cancellation for whatever reason, you must return the goods to us at your cost unless we agree that you may dispose of them in which case please comply with the manufacturer’s instructions before disposing of hazardous goods. Where the goods are being returned because they are faulty, incorrect goods or because of unsuitable substitution by us within 30 days, we will meet the cost of return but we ask that you allow us to nominate the carrier.

5.3  Damaged Goods: If you have taken delivery of a package and it or the contents have been damaged in transit, you can return the item(s) to us within 7 working days of receipt for exchange.

5.4  Faulty Goods: You have the right to return any faulty goods within 14 days. Please keep all the warranty information that accompanies your item as this may be needed. Or you may find it quicker and easier to contact the manufacturer directly so that they can rectify the problem for you.

5.5  Incorrect Goods: If you discover that we've sent you the incorrect goods, or you have ordered the incorrect goods please contact our Customer Services Team on 01277 899444 or by email to immediately or within 7 days and return the incorrect items, the goods returned must be in the original packaging and in full working condition in which you received them. If the goods were incorrectly ordered a handling charge of £20 will be charged for a exchange or restock, We will quickly replace them with the goods you ordered or wish to exchange, subject to stock availability and any price difference. Inbound and outbound calls may be recorded for quality monitoring and training purposes.


5.6 Bespoke Items: All bespoke/made to order items are subject to full payment in advance and are non-returnable or refundable. 

5.7 Discontinued Lines: Product codes CSL07, CSL08, CSL10, CSL16, CSL17, CSL18, CSL19 & CSL20 are non returnable/ refundable unless the goods are deemed faulty, in which case refer to clause 5.4.

Service Cancellation

5.7 The cancellation of any service contract will incur a cancellation fee as per the sliding scale below:

  • 7 - 14 days before the agreed start date  - 30% of the total contract price will be rendered.

  • 5 - 7 days before the agreed start date - 50% of the total contract price.

  • 2 - 4 days before the agreed start date - 75% of the total contract price.

  • Less than 48 hours before the agreed start date - 100% of the total contract price.

The above time schedules start from 00:01 hrs on the day we are due to start travel, in some cases this may be before the day we are due to arrive on site. 

Cancellations must be put in writing and emailed to

All cancellation charges are subject to VAT.


5.8 In addition to clause 5.7, where travel and accommodation has been booked for away contracts, we will also render charges to cover the cost of any loss of travel and accommodation that has been paid for.

6. Liability


6.1 If you have notified us of a problem with the goods within 30 days of delivery, we will (subject to clause 4) either make good any shortage or non-delivery; replace or repair any goods that are damaged or defective upon delivery.

6.2 We shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. Our liability to you shall not in any event include losses related to any business of yours, such as loss of profits or business interruption, neither will we be responsible to you for any other loss which is not a foreseeable consequence of us being in breach of these Terms and Conditions or our legal duties.

6.3 This does not affect your statutory rights if you are a consumer, nor is it intended to exclude our liability to you for fraudulent misrepresentation or for death or personal injury resulting from our negligence.

6.4 Goods are intended for use in the UK only unless stated and we cannot confirm that the goods comply with any laws, regulations or other standards applicable outside the UK. All goods are sold in accordance with the manufacturer’s specifications and are subject to any qualifications, representations or instructions contained in the documentation associated with the goods.

6.5 If you are a trade customer and subject to Clause 6.3, we will not be responsible to you or, in the event that you are undertaking work for another person, to any other person, for the use or installation of any goods by you. Accordingly, if you are a trade customer, you hereby agree to hold us harmless, and indemnify us against any liability associated with, any claim or allegation that we are responsible for any failings in the installation or use of goods that we supply.

7. Termination

We may suspend further supply or delivery, stop any goods in transit or terminate our contract by notice in writing to you if you are in breach of an obligation hereunder or you become unable to pay your debts when they fall due or proceedings are commenced by or against you alleging bankruptcy or insolvency. Upon termination, your indebtedness to us becomes immediately due and payable and we shall be under no further obligation to supply goods to you.

8. Force Majeure

We shall have no liability to you for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered hereunder that is caused by any event or circumstance beyond our reasonable control (including, without limitation, strikes, lockouts and other industrial disputes).

9. Disposal of Electrical and Electronic Equipment

The WEEE regulations (January 2007) ensure that the amount of waste on certain electrical and electronic equipment is reduced, separated from household waste, collected separately and ultimately disposed of in a sound environmental manner (recycled and recovered). If you are a trade customer, you agree that the collection, recovery/treatment and disposal of non-household Electrical or Electronic Equipment purchased from us will be your responsibility. In the case of household waste, please take this waste to your nearest Designated Collection Facility (DCF) where special facilities exist for correct disposal. To find your nearest DCF please visit the following web site:

10. General

If any part of these conditions is invalid, illegal or unenforceable (including any provision in which we exclude our liability to you) the validity, legality or enforceability of any other part of these conditions will not be affected. This contract shall be governed by and interpreted in accordance with English law.

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